Refund & Return Policy

The following policy outlines the terms for refunds and returns:

Change of Mind & Cancellations

• Buyers may request a full refund if they change their mind, provided the goods have not been adapted to meet specific requirements.
• Notification of intent to cancel must be given within fourteen (14) days of delivery.
• After cancellation notice, goods must be returned within a further fourteen (14) days in the same condition as received.
• The buyer is responsible for taking reasonable care of the goods while in possession. Failure to do so may result in compensation claims.

Return Process

• The return of goods must be arranged at the buyer’s expense and risk.
• Direct Supplies UK can assist with return shipping through our courier network. Costs for this service will be deducted from the refund or invoice.
• Contact our team to arrange returns at sale@directsuppliesuk.co.uk or call us at 07414 263789.

Refund Timeline & Method

• Once returned goods are received and inspected, refunds will be processed within fourteen (14) days.
• Refunds will be made using the original payment method unless otherwise agreed.
• Delivery charges exceeding our standard rate will be deducted from the refund.

Damaged or Faulty Goods

• If goods arrive damaged, buyers must notify Direct Supplies UK immediately upon receipt.
• Report damaged goods by contacting us at sale@directsuppliesuk.co.uk or call us at 07414 263789.

By placing an order with Direct Supplies UK, buyers agree to the terms outlined in this Refund & Return Policy.

For any return-related queries, please reach out to our team at sale@directsuppliesuk.co.uk or call 07414 263789.